ACCOUNT & PRIVACY
Request account deletion
You can request deletion of your NeighbourGuard customer app account and associated personal information, including your profile and stored service-address information, subject to applicable legal and operational retention requirements.
What happens after you request deletion?
Our team reviews the request, verifies account ownership, and arranges deletion or anonymization of eligible account data. Certain transaction, security, and legal records may be retained where required. We will contact you if additional steps are needed.
Important: Deleting your app account is separate from cancelling your NeighbourGuard patrol subscription. A deletion request does not stop recurring charges or terminate a service agreement. Contact customersupport@neighbourguard.ca to discuss subscription cancellation before deleting your account.
Sign in to your NeighbourGuard customer portal and return to this page, or email us from the address associated with your account to request deletion. We may ask you to verify ownership before processing.
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